If ITIL is still unfamiliar to you and you want to master it, here’s a list of things that could cause embarrassment if you don’t know them. So, stay tuned and check out these 10 essential facts about ITIL that we’re going to present to you!
#1
ITIL stands for “Information Technology Infrastructure Library.”
#2
It consists of a set of recommendations considered best practices by the IT service management community, but applicable to all sectors of activity. These recommendations were collected through a consultation process, in which itSMF played a key role. In summary, ITIL is composed of a set of 5 books, in addition to various complementary publications.
#3
In 2019, ITIL underwent an update, and the new version is called ITIL 4. It was designed to help companies meet the growing demand of the complex digital environment in which we live today.
#4
There is no correct or single way to implement ITIL since its adoption by any company requires interpretation and customization of best practices to the organization.
#5
The adoption of ITIL is usually partial because it is practically impossible to “have everything” and still achieve a favorable ROI. Thus, the selection of what to adopt (which processes, for example) is one of the most notable issues that any company has to answer to succeed in implementation. This question has a different answer for each company.
#6
Training people is a common way to start adopting ITIL. The certification path starts with a course on ITIL Foundations and the completion of a multiple-choice exam, with the approval of which the certification is obtained. Once this certification is achieved, there is a wide variety of other courses and certifications that allow for the development through the acquisition of specific skills.
#7
ITIL training and certifications are relevant mainly for IT managers, but technicians should also know the principles, concepts, and structure to understand their role “in the grand scheme of things” and maximize their contribution.
#8
Companies cannot be certified in ITIL since the implementation of ITIL is different in each company, and there is no universal checklist for correct implementation, which is the basis of any certification/audit process.
#9
The certification closest to ITIL for companies is ISO/IEC 20000 certification, which is based on ITIL but with the small/large difference of not allowing any adaptation.
#10
There are no certified ITIL tools (such as software) because what is correct in one company’s ITIL implementation may not be in another’s. Despite this, over time, there have been those who try to convey the idea that such certification exists. Be careful because implementing a tool is different from implementing a process.
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