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What is ITIL 4? Definitive Guide to ITIL 4

ITIL4

What is ITIL 4? Definitive Guide to ITIL 4

Adriano Martins Antonio -

29 de March de 2023

Gestão de serviços agora e em 2022: pessoas, transformação digital e treinamento

Articles

Service Management in 2022: Why People and Digital Transformation are Crucial for Success

Adriano Martins Antonio -

28 de March de 2023

Como Passar no Exame de Certificação da ITIL 4 Foundation

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ITIL 4 Foundation Exam: Tips and Strategies for Success

Adriano Martins Antonio -

27 de March de 2023

Como Construir um Catálogo de Serviços de TI

Articles

How to Build an IT Service Catalog

Adriano Martins Antonio -

24 de March de 2023

Como montar uma Requisição de Mudança (RDM) na Prática e do Zero

Articles

How to create a Change Request Form from scratch and in practice

Adriano Martins Antonio -

23 de March de 2023

Como Montar um Fluxo de Gerenciamento de Incidente com ITIL 4 e ITIL v3

ITIL4

How to Build an Incident Management Workflow with ITIL 4 and ITIL v3

Adriano Martins Antonio -

22 de March de 2023

Como resolver os chamados abertos da sua empresa de uma vez por todas

Articles

How to solve the open tickets of your company once and for all

Adriano Martins Antonio -

21 de March de 2023

Por que sua empresa precisa de uma Cultura de Serviços (e como criá-la)

Articles

Why Your Company Needs a Service Culture (and How to Create It)

Adriano Martins Antonio -

20 de March de 2023

Change Management

ITIL4

Change Management

Adriano Martins Antonio -

17 de March de 2023

Requisição de Serviços

ITIL4

Service Request Management

Adriano Martins Antonio -

16 de March de 2023

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EDITOR PICKS

What makes Service Management so important for IT?

29 de October de 2023

ITIL 4 Foundation Exam: Tips and Strategies for Success

27 de March de 2023

ISO/IEC 20000: Why should you adopt it?

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