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Como montar uma Requisição de Mudança (RDM) na Prática e do Zero
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How to create a Change Request Form from scratch and in practice

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Como resolver os chamados abertos da sua empresa de uma vez por todas
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How to solve the open tickets of your company once and for all

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Por que sua empresa precisa de uma Cultura de Serviços (e como criá-la)
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Why Your Company Needs a Service Culture (and How to Create It)

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Educação Continuada para profissionais de TI
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Continuing Education for IT Professionals

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Vamos falar de Experiência do Cliente e do Usuário?
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Let’s talk about Customer and User Experience?

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Processos podem sufocar a inovação
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Can processes stifle innovation?

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Economic and Financial Feasibility Study: who does it? Client or supplier?
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Economic and Financial Feasibility Study: who does it? Client or supplier?

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Por que cocriar valor com os clientes
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Why is it essential to co-create value with customers?

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Is it possible to use COBIT and ITIL together?
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Is it possible to use COBIT and ITIL together?

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In practice: ISO 9000 - Quality Management System
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In practice: ISO 9000 – Quality Management System

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