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Unlocking the Power of the Deming Cycle or PDCA Model for Continuous Improvement in ITIL
ITIL4

Unlocking the Power of the Deming Cycle or PDCA Model for Continuous Improvement in ITIL

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Making the Shift to ITIL 4
ITIL4

Making the Shift: A Guide to Transitioning to ITIL 4 in a Rapidly Evolving IT Landscape

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10 essential facts about ITIL
ITIL4

10 essential facts about ITIL

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Demystifying ITSM: Understand the Processes and How They Work Together
ITIL4

Demystifying ITSM: Understand the Processes and How They Work Together

Adriano Martins Antonio -
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ITIL Foundation: Process Owner and Function Concepts
ITIL4

ITIL Foundation: Process Owner and Function Concepts

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Understand the use of “adopt and adapt” in ITIL
ITIL4

Understand the use of “adopt and adapt” in ITIL

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The human side of ITSM: A perspective on IT service management
ITIL4

The human side of ITSM: A perspective on IT service management

Adriano Martins Antonio -
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Navigating Digital Disruption: How ITIL® 4 Digital and IT Strategy Can Help Your Business
ITIL4

Navigating Digital Disruption: How ITIL® 4 Digital and IT Strategy Can Help Your Business

Adriano Martins Antonio -
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Resolving Complex IT Problems with ITIL 4 Guiding Principles: A Focus on Effective Problem Management
ITIL4

Resolving Complex IT Problems with ITIL 4 Guiding Principles: A Focus on Effective Problem Management

Adriano Martins Antonio -
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Explaining the Phases of the ITIL IT Service Lifecycle
ITIL4

Explaining the Phases of the ITIL IT Service Lifecycle

Adriano Martins Antonio -
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