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Nailing ‘Design & Transition’: Your ITIL 4 Service Value Chain’s Secret Sauce
ITIL4

Nailing ‘Design & Transition’: Your ITIL 4 Service Value Chain’s Secret Sauce

Adriano Martins Antonio -
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Unlocking ‘Engage’: Your ITIL 4 Service Value Chain’s Secret Weapon
ITIL4

Unlocking ‘Engage’: Your ITIL 4 Service Value Chain’s Secret Weapon

Adriano Martins Antonio -
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ISO 20000: What is process-oriented management?
ISO 20000

ISO 20000: What is process-oriented management?

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Guiding Principles of ITIL 4: Optimize and Automate
ITIL4

Guiding Principles of ITIL 4: Optimize and Automate

Adriano Martins Antonio -
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ITIL 4 and Governance: Perfecting Your Service Value System
ITIL4

ITIL 4 and Governance: Perfecting Your Service Value System

Adriano Martins Antonio -
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Mastering ‘Improve’: The ITIL 4 Service Value Chain’s Secret Ingredient
ITIL4

Mastering ‘Improve’: The ITIL 4 Service Value Chain’s Secret Ingredient

Adriano Martins Antonio -
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ITIL 4 and Service Value Chain: The Rhythm of Your Service Value System
ITIL4

ITIL 4 and Service Value Chain: The Rhythm of Your Service Value System

Adriano Martins Antonio -
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Getting Into ITIL 4: The ‘Plan’ Activity in the Service Value Chain
ITIL4

Getting Into ITIL 4: The ‘Plan’ Activity in the Service Value Chain

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Basic concepts about ASL – Application Service Library
T-ITSMF

Basic concepts about ASL – Application Service Library

Adriano Martins Antonio -
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ISO 20000: What is a “service”?
ISO 20000

ISO 20000: What is a “service”?

Adriano Martins Antonio -
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