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Discover what a “framework” is and where they can be applied
T-ITSMF

Discover what a “framework” is and where they can be applied

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ITIL: Concepts for Functions, Processes, and Roles
ITIL4

ITIL: Concepts for Functions, Processes, and Roles

Adriano Martins Antonio -
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How to Deal with a Lack of Business Understanding When Implementing ITSM
T-ITSMF

How to Deal with a Lack of Business Understanding When Implementing ITSM

Adriano Martins Antonio -
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Unlocking the Power of the Deming Cycle or PDCA Model for Continuous Improvement in ITIL
ITIL4

Unlocking the Power of the Deming Cycle or PDCA Model for Continuous Improvement in ITIL

Adriano Martins Antonio -
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ITSM and continuous improvement: ensuring constant refinement of IT services
T-ITSMF

ITSM and continuous improvement: ensuring constant refinement of IT services

Adriano Martins Antonio -
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The structure of ISO 20000. Check out the 9 sections!
ISO 20000

The structure of ISO 20000. Check out the 9 sections!

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Making the Shift to ITIL 4
ITIL4

Making the Shift: A Guide to Transitioning to ITIL 4 in a Rapidly Evolving IT Landscape

Adriano Martins Antonio -
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10 essential facts about ITIL
ITIL4

10 essential facts about ITIL

Adriano Martins Antonio -
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Demystifying ITSM: Understand the Processes and How They Work Together
ITIL4

Demystifying ITSM: Understand the Processes and How They Work Together

Adriano Martins Antonio -
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