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The importance of ITSM for companies and why should they implement it
T-ITSMF

The importance of ITSM for companies and why should they implement it

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Configuration Management in ITSM: How the CMDB process can benefit your company
T-ITSMF

Configuration Management in ITSM: How the CMDB process can benefit your company

Adriano Martins Antonio -
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The difference between IT Governance and IT Management
T-ITSMF

The difference between IT Governance and IT Management

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ITIL Foundation: Process Owner and Function Concepts
ITIL4

ITIL Foundation: Process Owner and Function Concepts

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IT Balanced Scorecard – BSC and its 4 perspectives
T-ITSMF

IT Balanced Scorecard – BSC and its 4 perspectives

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Understand the use of “adopt and adapt” in ITIL
ITIL4

Understand the use of “adopt and adapt” in ITIL

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ITSM in practice: applications to information security
Articles

ITSM in practice: applications to information security

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The 5 Principles of Service Design Thinking
T-ITSMF

The 5 Principles of Service Design Thinking

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The human side of ITSM: A perspective on IT service management
ITIL4

The human side of ITSM: A perspective on IT service management

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Navigating Digital Disruption: How ITIL® 4 Digital and IT Strategy Can Help Your Business
ITIL4

Navigating Digital Disruption: How ITIL® 4 Digital and IT Strategy Can Help Your Business

Adriano Martins Antonio -
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