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Resolving Complex IT Problems with ITIL 4 Guiding Principles: A Focus on Effective Problem Management
ITIL4

Resolving Complex IT Problems with ITIL 4 Guiding Principles: A Focus on Effective Problem Management

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Explaining the Phases of the ITIL IT Service Lifecycle
ITIL4

Explaining the Phases of the ITIL IT Service Lifecycle

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Understand the differences between a User and a Customer in ITIL
ITIL4

Understand the differences between a User and a Customer in ITIL

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Disney’s ITIL Journey: How Mickey Mouse Went Digital
ITIL4

Disney’s ITIL Journey: How Mickey Mouse Went Digital

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Value co-creation with ITIL 4: How to align business with technology
ITIL4

Value co-creation with ITIL 4: How to align business with technology

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What is ITIL 4? Definitive Guide to ITIL 4
ITIL4

What is ITIL 4? Definitive Guide to ITIL 4

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Como Passar no Exame de Certificação da ITIL 4 Foundation
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ITIL 4 Foundation Exam: Tips and Strategies for Success

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Como Montar um Fluxo de Gerenciamento de Incidente com ITIL 4 e ITIL v3
ITIL4

How to Build an Incident Management Workflow with ITIL 4 and ITIL v3

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Change Management
ITIL4

Change Management

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Requisição de Serviços
ITIL4

Service Request Management

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