Hey, IT enthusiasts! Ever heard the terms “internal customers” and “external customers” thrown around and found yourself scratching your head? Well, you’re in for a treat! Let’s dive deep into the differences between these two and why they matter.
Also read: The Definitive Guide to ITIL 4
Internal Customers: Keeping it in the Family!
- Billing: These guys are billed internally. Think of it as moving money from one pocket to another.
- Accounting: Admittedly, it’s not the most efficient. It’s more about keeping tabs than hardcore number crunching.
- Goals: They’re all about team spirit! They have shared objectives and are working toward the same mission.
- Engagement: High five to collaboration! Internal customers usually have a greater say in the planning and decision-making processes.
Examples of Services for Internal Customers:
- Support Services: Ever yelled, “IT, help!”? That’s them.
- Customer Service: Answering all those burning questions you’ve got.
- Connectivity: Ensuring everyone’s online and connected.
- Storage: Safekeeping all that precious data!
External Customers: The Bread and Butter!
- Billing: This is the real deal. Actual money being exchanged for services.
- Accounting: Detailed, comprehensive, and oh-so-precise.
- Goals: They might not always align with yours. After all, they’ve got their own agendas.
- Engagement: Typically, there’s a little less involvement in the planning stage. They expect you to handle it!
- Improvements: Driven by the need to turn a profit. After all, everyone’s gotta eat!
Examples of Services for External Customers:
- Changed delivery methods: Adapting to what the client needs.
- Turnaround Time: Meeting those tight deadlines.
- Costs: Determining the price point.
- Process: The steps taken to ensure a smooth service delivery.
Hope you find this quick breakdown helpful, folks! Remember, whether they’re from inside or outside the company, every customer matters. Until next time, keep those servers humming and those customers smiling!
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