Hey there, IT folks! Are you ready to dive into the post-pandemic world of IT Service Management (ITSM)? Today, we’ll be exploring the uncharted waters of ITSM in the post-COVID world, discovering new trends and emerging practices. So, sit back and enjoy this adventure!
Also read: The Definitive Guide to ITIL 4
1. ITSM in the New Normal: Adaptation is Key
The pandemic forced us to change the way we work and how we manage our IT services. ITSM, already an adaptable warrior, had to take on a new form to fit the new normal.
Remote Work: Teleworking is no longer the exception, but the rule. ITSM had to adapt to effectively manage a dispersed workforce, ensuring IT service continuity and proper support for remote workers.
Cybersecurity: With the shift to remote work, cybersecurity has become more critical than ever. ITSM practices needed to be adjusted to address new risks and ensure the security of data and systems.
2. New Trends and Emerging Practices
In addition to the changes mentioned above, we’re also seeing the emergence of new trends and practices in IT service management.
Automation and AI: Automation and artificial intelligence are becoming increasingly important in ITSM. They help streamline processes, improve efficiency, and provide faster and more effective support to users.
Green ITSM: Sustainable or “green” ITSM is becoming a trend, with companies seeking ways to make their IT operations more environmentally friendly.
And there you have it, folks! Post-pandemic ITSM is a world of constant change and adaptation. By embracing new trends and practices, we can ensure our IT service management is effective, efficient, and future-ready. Now, let’s face this new world together!
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