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Applying the ITIL 4 Principle of “Think and Work Holistically”
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Applying the ITIL 4 Principle of “Think and Work Holistically”

Adriano Martins Antonio -
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ITSM & AI: The Future of IT Service Management
T-ITSMF

ITSM & AI: The Future of IT Service Management

Adriano Martins Antonio -
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ITSM in the Post-Pandemic Era: Navigating Changes and New Trends in IT Service Management
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ITSM in the Post-Pandemic Era: Navigating Changes and New Trends in IT Service Management

Adriano Martins Antonio -
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ITSM’s Synergy: Cloud, Automation, and Next-Gen Tech!
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ITSM’s Synergy: Cloud, Automation, and Next-Gen Tech!

Adriano Martins Antonio -
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Guiding Principles of ITIL 4: Optimize and Automate
ITIL4

Guiding Principles of ITIL 4: Optimize and Automate

Adriano Martins Antonio -
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7 typical problems when conducting Business Process Analysis (BPA)
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7 typical problems when conducting Business Process Analysis (BPA)

Adriano Martins Antonio -
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