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Understand the use of “adopt and adapt” in ITIL

ITIL4

Understand the use of “adopt and adapt” in ITIL

Adriano Martins Antonio -

25 de April de 2023

Disney’s ITIL Journey: How Mickey Mouse Went Digital

ITIL4

Disney’s ITIL Journey: How Mickey Mouse Went Digital

Adriano Martins Antonio -

3 de April de 2023

What is ITIL 4? Definitive Guide to ITIL 4

ITIL4

What is ITIL 4? Definitive Guide to ITIL 4

Adriano Martins Antonio -

29 de March de 2023

Como montar uma Requisição de Mudança (RDM) na Prática e do Zero

Articles

How to create a Change Request Form from scratch and in practice

Adriano Martins Antonio -

23 de March de 2023

Como Montar um Fluxo de Gerenciamento de Incidente com ITIL 4 e ITIL v3

ITIL4

How to Build an Incident Management Workflow with ITIL 4 and ITIL v3

Adriano Martins Antonio -

22 de March de 2023

Como resolver os chamados abertos da sua empresa de uma vez por todas

Articles

How to solve the open tickets of your company once and for all

Adriano Martins Antonio -

21 de March de 2023

Requisição de Serviços

ITIL4

Service Request Management

Adriano Martins Antonio -

16 de March de 2023

Vamos falar de Experiência do Cliente e do Usuário?

Articles

Let’s talk about Customer and User Experience?

Adriano Martins Antonio -

13 de March de 2023

Processos podem sufocar a inovação

Articles

Can processes stifle innovation?

Adriano Martins Antonio -

12 de March de 2023

Continuous improvement: the key to improving your processes

Articles

Continuous improvement: the key to improving your processes

Adriano Martins Antonio -

27 de February de 2023

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