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Security Management in ITIL 4: Protecting Your Technological Castle
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Security Management in ITIL 4: Protecting Your Technological Castle

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Guiding Principles of ITIL 4: Collaborate and Promote Visibility
ITIL4

Guiding Principles of ITIL 4: Collaborate and Promote Visibility

Adriano Martins Antonio -
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Guiding Principles of ITIL 4: Think and Work Holistically
ITIL4

Guiding Principles of ITIL 4: Think and Work Holistically

Adriano Martins Antonio -
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ITIL 4 and Governance: Perfecting Your Service Value System
ITIL4

ITIL 4 and Governance: Perfecting Your Service Value System

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Navigating Through the Four Dimensions of Service in ITIL 4
ITIL4

Navigating Through the Four Dimensions of Service in ITIL 4

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How to Deal with a Lack of Business Understanding When Implementing ITSM
T-ITSMF

How to Deal with a Lack of Business Understanding When Implementing ITSM

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ITSM and continuous improvement: ensuring constant refinement of IT services
T-ITSMF

ITSM and continuous improvement: ensuring constant refinement of IT services

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Por que sua empresa precisa de uma Cultura de Serviços (e como criá-la)
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Why Your Company Needs a Service Culture (and How to Create It)

Adriano Martins Antonio -
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