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Service Level Management in ITIL 4: Everything You Need (and Want) to Know
ITIL4

Service Level Management in ITIL 4: Everything You Need (and Want) to Know

Adriano Martins Antonio -
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Deliver & Support: Your Trusty Sidekick in the ITIL 4 Service Value Chain
ITIL4

Deliver & Support: Your Trusty Sidekick in the ITIL 4 Service Value Chain

Adriano Martins Antonio -
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ISO 20000: What is process-oriented management?
ISO 20000

ISO 20000: What is process-oriented management?

Adriano Martins Antonio -
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The Role of Guiding Principles in ITIL 4: Your Roadmap to Better Decision Making
ITIL4

The Role of Guiding Principles in ITIL 4: Your Roadmap to Better Decision Making

Adriano Martins Antonio -
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ITIL v3 and Activity-Based Demand Management
ITIL4

ITIL v3 and Activity-Based Demand Management

Adriano Martins Antonio -
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Explaining the Phases of the ITIL IT Service Lifecycle
ITIL4

Explaining the Phases of the ITIL IT Service Lifecycle

Adriano Martins Antonio -
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Understand the differences between a User and a Customer in ITIL
ITIL4

Understand the differences between a User and a Customer in ITIL

Adriano Martins Antonio -
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Disney’s ITIL Journey: How Mickey Mouse Went Digital
ITIL4

Disney’s ITIL Journey: How Mickey Mouse Went Digital

Adriano Martins Antonio -
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Gestão de serviços agora e em 2022: pessoas, transformação digital e treinamento
Articles

Service Management in 2022: Why People and Digital Transformation are Crucial for Success

Adriano Martins Antonio -
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Como montar uma Requisição de Mudança (RDM) na Prática e do Zero
Articles

How to create a Change Request Form from scratch and in practice

Adriano Martins Antonio -
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