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ITIL4

Service Level Management in ITIL 4: Everything You Need (and Want) to Know

Adriano Martins Antonio - 23 de July de 2023 0

ITIL4

Deliver & Support: Your Trusty Sidekick in the ITIL 4 Service Value Chain

Adriano Martins Antonio - 10 de June de 2023 0

ISO 20000

ISO 20000: What is process-oriented management?

Adriano Martins Antonio - 6 de June de 2023 0

ITIL4

The Role of Guiding Principles in ITIL 4: Your Roadmap to Better Decision Making

Adriano Martins Antonio - 20 de May de 2023 0

ITIL4

ITIL v3 and Activity-Based Demand Management

Adriano Martins Antonio - 11 de May de 2023 0

ITIL4

Explaining the Phases of the ITIL IT Service Lifecycle

Adriano Martins Antonio - 10 de April de 2023 0

ITIL4

Understand the differences between a User and a Customer in ITIL

Adriano Martins Antonio - 8 de April de 2023 0

ITIL4

Disney’s ITIL Journey: How Mickey Mouse Went Digital

Adriano Martins Antonio - 3 de April de 2023 0

Articles

Service Management in 2022: Why People and Digital Transformation are Crucial for Success

Adriano Martins Antonio - 28 de March de 2023 0

Articles

How to create a Change Request Form from scratch and in practice

Adriano Martins Antonio - 23 de March de 2023 0

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Understanding Service Integration and Management (SIAM)

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EDITOR PICKS

What makes Service Management so important for IT?

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