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Como Montar um Fluxo de Gerenciamento de Incidente com ITIL 4 e ITIL v3
ITIL4

How to Build an Incident Management Workflow with ITIL 4 and ITIL v3

Adriano Martins Antonio -
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Como resolver os chamados abertos da sua empresa de uma vez por todas
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How to solve the open tickets of your company once and for all

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Por que sua empresa precisa de uma Cultura de Serviços (e como criá-la)
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Why Your Company Needs a Service Culture (and How to Create It)

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Vamos falar de Experiência do Cliente e do Usuário?
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Let’s talk about Customer and User Experience?

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Processos podem sufocar a inovação
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Can processes stifle innovation?

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Por que cocriar valor com os clientes
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Why is it essential to co-create value with customers?

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Continuous improvement: the key to improving your processes
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Continuous improvement: the key to improving your processes

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What is IT Service Management (ITSM) and what is its purpose?
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What is IT Service Management (ITSM) and what is its purpose?

Adriano Martins Antonio -
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The differences between Demand Management and Capacity Management
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The differences between Demand Management and Capacity Management

Adriano Martins Antonio -
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Portfolio vs Service Catalog according to ITIL
ITIL4

Portfolio vs Service Catalog according to ITIL

Adriano Martins Antonio -
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