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The Role of Guiding Principles in ITIL 4: Your Roadmap to Better Decision Making
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The Role of Guiding Principles in ITIL 4: Your Roadmap to Better Decision Making

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Navigating Through the Four Dimensions of Service in ITIL 4
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Navigating Through the Four Dimensions of Service in ITIL 4

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Making the Shift to ITIL 4
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Making the Shift: A Guide to Transitioning to ITIL 4 in a Rapidly Evolving IT Landscape

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Explaining the Phases of the ITIL IT Service Lifecycle
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Explaining the Phases of the ITIL IT Service Lifecycle

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Understand the differences between a User and a Customer in ITIL
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Understand the differences between a User and a Customer in ITIL

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Value co-creation with ITIL 4: How to align business with technology
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Value co-creation with ITIL 4: How to align business with technology

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ITIL and DevOps
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Working with ITIL and DevOps together in Continuous Delivery

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What is ITIL 4? Definitive Guide to ITIL 4
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What is ITIL 4? Definitive Guide to ITIL 4

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Como Passar no Exame de Certificação da ITIL 4 Foundation
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ITIL 4 Foundation Exam: Tips and Strategies for Success

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Como Construir um Catálogo de Serviços de TI
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How to Build an IT Service Catalog

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