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Como Montar um Fluxo de Gerenciamento de Incidente com ITIL 4 e ITIL v3
ITIL4

How to Build an Incident Management Workflow with ITIL 4 and ITIL v3

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Como resolver os chamados abertos da sua empresa de uma vez por todas
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How to solve the open tickets of your company once and for all

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Requisição de Serviços
ITIL4

Service Request Management

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Processos podem sufocar a inovação
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Can processes stifle innovation?

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The real value of IT Service Management
ITIL4

The real value of IT Service Management

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How to manage risks?
ISO 20000

How to manage risks?

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Continuous improvement: the key to improving your processes
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Continuous improvement: the key to improving your processes

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What is an IT service and what is the importance of its management?
Articles

What is an IT service and what is the importance of its management?

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What is IT Service Management (ITSM) and what is its purpose?
Articles

What is IT Service Management (ITSM) and what is its purpose?

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ITIL 4 Concepts: Understanding the Benefits of the Framework
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ITIL 4 Concepts: Understanding the Benefits of the Framework

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