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ITSM Implementation: The Art of System Customization
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ITSM Implementation: The Art of System Customization

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ITSM in the Remote Work Era: Managing IT Services in a Virtual World
T-ITSMF

ITSM in the Remote Work Era: Managing IT Services in a Virtual World

Adriano Martins Antonio -
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Riding the PDCA Cycle in ITSM: A Spin Towards Better Service Delivery
T-ITSMF

Riding the PDCA Cycle in ITSM: A Spin Towards Better Service Delivery

Adriano Martins Antonio -
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Diving Deep into ITIL 4: Exploring the Value Streams and Processes
ITIL4

Diving Deep into ITIL 4: Exploring the Value Streams and Processes

Adriano Martins Antonio -
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Unlocking the Power of the Deming Cycle or PDCA Model for Continuous Improvement in ITIL
ITIL4

Unlocking the Power of the Deming Cycle or PDCA Model for Continuous Improvement in ITIL

Adriano Martins Antonio -
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ITSM and continuous improvement: ensuring constant refinement of IT services
T-ITSMF

ITSM and continuous improvement: ensuring constant refinement of IT services

Adriano Martins Antonio -
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In practice: ISO 9000 - Quality Management System
Articles

In practice: ISO 9000 – Quality Management System

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