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Diving Deep into ITIL 4: Exploring the Value Streams and Processes
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Diving Deep into ITIL 4: Exploring the Value Streams and Processes

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Demystifying ITIL 4: Practices and Processes in IT Service Management
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Demystifying ITIL 4: Practices and Processes in IT Service Management

Adriano Martins Antonio -
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ITIL: Concepts for Functions, Processes, and Roles
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ITIL: Concepts for Functions, Processes, and Roles

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Processos podem sufocar a inovação
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Can processes stifle innovation?

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