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What does it mean to be agile in Service Management?
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What does it mean to be agile in Service Management?

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Unveiling Value Creation: The ITSM Service Relationship Model
T-ITSMF

Unveiling Value Creation: The ITSM Service Relationship Model

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Internal and External Providers and Consumers: Navigating the Nuances
T-ITSMF

Internal and External Providers and Consumers: Navigating the Nuances

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Internal vs. External Customers: What’s the Real Deal in IT Management?
T-ITSMF

Internal vs. External Customers: What’s the Real Deal in IT Management?

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Who Owns the Service? Understanding the Service Owner Role
T-ITSMF

Who Owns the Service? Understanding the Service Owner Role

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Configuration Management in ISO 20000
ISO 20000

Configuration Management in ISO 20000

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Everything about IT Assets in ITSM: The Undervalued Game Changers
T-ITSMF

Everything about IT Assets in ITSM: The Undervalued Game Changers

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Riding the PDCA Cycle in ITSM: A Spin Towards Better Service Delivery
T-ITSMF

Riding the PDCA Cycle in ITSM: A Spin Towards Better Service Delivery

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The Gatekeeper of ITIL 4: Unraveling Release Management
ITIL4

The Gatekeeper of ITIL 4: Unraveling Release Management

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The structure of ISO 20000. Check out the 9 sections!
ISO 20000

The structure of ISO 20000. Check out the 9 sections!

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