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Who Owns the Service? Understanding the Service Owner Role
T-ITSMF

Who Owns the Service? Understanding the Service Owner Role

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Walking Through the Incident Management Steps in ISO 20000
ISO 20000

Walking Through the Incident Management Steps in ISO 20000

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Service Level Management in ITIL 4: Everything You Need (and Want) to Know
ITIL4

Service Level Management in ITIL 4: Everything You Need (and Want) to Know

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Como Construir um Catálogo de Serviços de TI
Articles

How to Build an IT Service Catalog

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