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How to Apply the ITIL 4 Principle of “Optimize and Automate”
ITIL4

How to Apply the ITIL 4 Principle of “Optimize and Automate”

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Streamlining Success: Applying the ITIL 4 Principle of “Keep it Simple and Practical”
ITIL4

Streamlining Success: Applying the ITIL 4 Principle of “Keep it Simple and Practical”

Adriano Martins Antonio -
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Unveiling Value Creation: The ITSM Service Relationship Model
T-ITSMF

Unveiling Value Creation: The ITSM Service Relationship Model

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Crafting Value with IT Services: Meeting, Exceeding, and Managing Client Expectations
ITIL4

Crafting Value with IT Services: Meeting, Exceeding, and Managing Client Expectations

Adriano Martins Antonio -
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The ITSM Dance: Consumers and Providers Groove Together
T-ITSMF

The ITSM Dance: Consumers and Providers Groove Together

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Continuous Improvement in ISO 20000 – Fueling Value & Performance
ISO 20000

Continuous Improvement in ISO 20000 – Fueling Value & Performance

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ITIL Library: A Collection of Best Practices for IT Service Management
ITIL4

ITIL Library: A Collection of Best Practices for IT Service Management

Adriano Martins Antonio -
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