Hey there, tech team! Ever pondered how, in one way or another, all organizations end up being service providers, even if they merely sell products? Dive in as we embark on the evolutionary journey of IT service management.
Also read: The Definitive Guide to ITIL 4
Service is Everywhere!
- Banking? Yep, that’s a service.
- Insurance companies? Absolutely.
- And don’t even get me started on the plethora of online stores where the physical product is mere goods, and the service is the star that sets one organization apart from another.
If all organizations offer some kind of service, then the million-dollar question is – how do we ace our service game and keep our consumers grinning?
The ITSM Saga
The recent years have witnessed a surge of various IT service management (ITSM) practices, sometimes making organizations scratch their heads in confusion.
Enter VeriSM™ and ITIL® – the latest kids on the ITSM block! Though ‘new’ might be misleading since ITSM is a tried-and-true market topic.
Fun fact: VeriSM predates ITIL®, the IT service management best practices queen. ITIL®’s library has been a lifesaver for organizations worldwide, and with Axelos launching ITIL 4 in 2018 after a 7-year gap, the ITSM scene got another facelift.
Modern ITSM Champions
- COBIT – the trusted framework for IT governance and management.
- ISO/IEC 20000 – setting the global standard for ITSM.
- Microsoft Operations Framework (MOF) – Microsoft’s chosen model for seamless operations.
- IT4IT – offering prescriptive guidance to shape IT management resources.
- ITIL – best practices for IT service management.
Tech-spectations in the Modern Age
Fast forward two years, and we’ve seen the number of internet-connected devices triple! From personal entertainment to essential business functionalities, everything’s getting a digital makeover.
This device boom goes hand-in-hand with a rising demand for superior services – solutions providing assistance, aid, and support.
So, What’s the ITSM Verdict?
The tsunami of devices and elevated service expectations translates to one thing for us in the IT Service Management realm: buckle up for an exponential surge in consumer demand!
And remember, whether you’re offering banking services or selling shoes online, the SERVICE is the real MVP. Let’s adapt, evolve, and thrive!
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