Hey there, IT aficionados! Ready to continue our thrilling journey through ITIL 4’s Service Value Chain? Today, we’re placing the spotlight on ‘Obtain/Build’ – the master key that unlocks the full potential of your service management. So, let’s dive right in, shall we?
Also read: The Definitive Guide to ITIL 4
Setting the Scene: ITIL 4’s Service Value Chain
Just a quick recap before we jump in. ITIL 4 has introduced us to the concept of the Service Value Chain. Think of it as your roadmap for delivering and improving services. One of the key stations on this journey? The ‘Obtain/Build’ activity – the magic potion that energizes your service management quest.
‘Obtain/Build’: ITIL 4’s Secret Ingredient
So, what’s the scoop on this ‘Obtain/Build’ activity? Picture yourself as a chef, preparing a feast for your customers. ‘Obtain/Build’ is your recipe, guiding you to gather the right ingredients (resources) and prepare (build) services that tickle your customers’ taste buds.
Sourcing Resources: It all boils down to gathering the right resources – whether human, financial, technological, or informational – that are essential for your service delivery.
Building Services: Just like a chef prepares a meal, the activity encourages you to construct your services, ensuring they are ready to deliver value.
‘Obtain/Build’ and the Service Value Chain: The Connection
Within the context of the Service Value Chain, ‘Obtain/Build’ holds a special place:
Boosts Performance: this activity turbocharges the overall performance of your Service Value Chain by continuously sourcing and building services that deliver value.
Keeps the Momentum Going: It ensures all parts of the chain are effectively moving from the obtaining phase to the building phase, keeping the momentum of your service delivery.
Feeds Continuous Improvement: By sourcing and building valuable services, the activity feeds into a continuous improvement journey for your service delivery.
Wrapping Up: The Power of ‘Obtain/Build’
Remember, in the realm of service management, building is key. The ‘Obtain/Build’ activity is your ticket to a thrilling journey of continuous innovation in your service delivery. So, step up and let ‘Obtain/Build’ drive your Service Value Chain to success!
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