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Information and Technology in ITIL 4: The Unsung Heroes of Service Management
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Information and Technology in ITIL 4: The Unsung Heroes of Service Management

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Navigating ITIL 4: A Closer Look at Partners and Suppliers
ITIL4

Navigating ITIL 4: A Closer Look at Partners and Suppliers

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Guiding Principles of ITIL 4: Your GPS in the Technology Maze
ITIL4

Guiding Principles of ITIL 4: Your GPS in the Technology Maze

Adriano Martins Antonio -
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Organizations and People in ITIL 4: The Heartbeat of Service Management
ITIL4

Organizations and People in ITIL 4: The Heartbeat of Service Management

Adriano Martins Antonio -
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The Perfect Blend: Understanding Products and Services in ITIL 4
ITIL4

The Perfect Blend: Understanding Products and Services in ITIL 4

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3 frequently repeated myths about ISO/IEC 20000
ISO 20000

3 frequently repeated myths about ISO/IEC 20000

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The Risk Game in ITIL 4: Mastering the Art of Uncertainty
ITIL4

The Risk Game in ITIL 4: Mastering the Art of Uncertainty

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Continual Improvement: The Path to Excellence in IT Management
ITIL4

Continual Improvement: The Path to Excellence in IT Management

Adriano Martins Antonio -
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The Role of Guiding Principles in ITIL 4: Your Roadmap to Better Decision Making
ITIL4

The Role of Guiding Principles in ITIL 4: Your Roadmap to Better Decision Making

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Navigating Through the Four Dimensions of Service in ITIL 4
ITIL4

Navigating Through the Four Dimensions of Service in ITIL 4

Adriano Martins Antonio -
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