Here are 3 of the most frequently repeated myths as factors of fear and reasons not to “implement” ISO/IEC 20000. But wait, does this really exist? Indeed, it does! Learn more about this topic and find out what each myth really hides. Let’s go?
Myth 1 – ISO/IEC 20000 is only for large companies
One of the clauses of the standard says, “All requirements that form part of ISO/IEC 20000 are generic and intended to be applicable to all service providers, regardless of the type, size, and nature of the services provided.”
All companies can use management system standards – large, small, private, public, non-profit. ISO/IEC 20000-1 declares what should be achieved. That is, we can vary how this is obtained, the standard applied to all types and sizes of companies.
Myth 2 – ISO/IEC 20000 is only applicable to IT infrastructure
ISO/IEC 20000 is about service management. While all the requirements in Part 1 are satisfied, it can be applied to any service.
In reality, it is mainly used for IT services but has also been used for outsourcing business processes.
In addition to being able to be applied in different IT contexts – telecommunications, cloud services, media services, etc. “All requirements in this part of ISO/IEC 20000 are (…) applicable regardless of (…) the nature of the services provided.”
Myth 3 – ISO/IEC 20000 will make my service management slow, expensive, and bureaucratic
This may be true if you implement it this way. However, it is not necessary. In fact, if you make the processes/procedures etc. too bureaucratic, it is likely that the service provider will not use it. Documentation is necessary for the use of the service provider.
Documentation can be minimized and simplified to make it easy to use. Policies, processes, procedures, and plans can be harmonized using techniques such as Six Sigma or Lean.
Remember that ISO/IEC 20000-1 tells you what to do. You decide how to do it and can choose to make it fast, efficient, and simplified. Many ISO/IEC 20000 implementations become more agile as they mature and undergo continuous improvement.
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