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What is IT Service Management (ITSM) and what is its purpose?
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What is IT Service Management (ITSM) and what is its purpose?

Adriano Martins Antonio -
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The differences between Demand Management and Capacity Management
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The differences between Demand Management and Capacity Management

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How to improve your skills with ITIL certification
ITIL4

How to improve your skills with ITIL certification

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SIAM: what is it and what is it for?
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SIAM: what is it and what is it for?

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ITIL and ITSM: Discover the differences and how they work together
ISO 20000

ITIL and ITSM: Discover the differences and how they work together

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Operational and Information Processes
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Operational and Information Processes

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Gerenciamento de risco como NÃO fazer
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Risk management: how NOT to do it

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