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Operational and Information Processes

In a business environment, there is a close link between operational processes and information. Since an operational process is the process at the heart of the business, in which people work on a product or service for a customer.

In general, operational processes are carried out through a group of interrelated tasks. Moreover, it is important not to forget that they are done by people in a company.

So, they make the change from inputs (knowledge, data, among others) to outputs, such as products, services, sales, etc.

Steps

  • Input;
  • Process;
  • Output.

There are several types of operational processes

  • Primary. For example: the process of manufacturing a bicycle in a certain industry.
  • Support (directive). For example: the company’s strategic planning process.
  • Management (support). For example: the processes of buying and selling or HR processes for hiring resources.

Information has become an important production factor in operational processes. Therefore, one of the methods to determine the value of information is to verify the role of information in the process.

Each operational process establishes specific requirements for providing information. Thus, there are processes that are very dependent on the availability of information.

For example, the company’s website, while other processes are more dependent on the absolute accuracy of information, such as product prices and so on.

Main functions

As we know, the operational sector deals with various activities according to the type of business. Therefore, it sets the pace and gives a final shape to the product or service for delivery to the customer.

And to give you a better idea of some common tasks related to this sector, see below:

  • Manage routine operations and product and service deliveries;
  • Analyze tasks for quality and execution of deadlines, goals, among others;
  • Manage production and service losses;
  • Identify and report problems in operational processes;
  • Visualize recommendations for process improvements.

In short, these are tasks that should be used daily to deliver something of quality.

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