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Nailing ‘Design & Transition’: Your ITIL 4 Service Value Chain’s Secret Sauce
ITIL4

Nailing ‘Design & Transition’: Your ITIL 4 Service Value Chain’s Secret Sauce

Adriano Martins Antonio -
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Unlocking ‘Engage’: Your ITIL 4 Service Value Chain’s Secret Weapon
ITIL4

Unlocking ‘Engage’: Your ITIL 4 Service Value Chain’s Secret Weapon

Adriano Martins Antonio -
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Mastering ‘Improve’: The ITIL 4 Service Value Chain’s Secret Ingredient
ITIL4

Mastering ‘Improve’: The ITIL 4 Service Value Chain’s Secret Ingredient

Adriano Martins Antonio -
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3 frequently repeated myths about ISO/IEC 20000
ISO 20000

3 frequently repeated myths about ISO/IEC 20000

Adriano Martins Antonio -
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Navigating Through the Four Dimensions of Service in ITIL 4
ITIL4

Navigating Through the Four Dimensions of Service in ITIL 4

Adriano Martins Antonio -
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Uniting Agile and ITIL 4 in an Agile Organization
ITIL4

Uniting Agile and ITIL 4 in an Agile Organization

Adriano Martins Antonio -
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Unlocking the Power of the Deming Cycle or PDCA Model for Continuous Improvement in ITIL
ITIL4

Unlocking the Power of the Deming Cycle or PDCA Model for Continuous Improvement in ITIL

Adriano Martins Antonio -
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Effective Communication and Collaboration in Project Management in 2023
Articles

Effective Communication and Collaboration in Project Management in 2023

Adriano Martins Antonio -
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Value co-creation with ITIL 4: How to align business with technology
ITIL4

Value co-creation with ITIL 4: How to align business with technology

Adriano Martins Antonio -
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Gestão de serviços agora e em 2022: pessoas, transformação digital e treinamento
Articles

Service Management in 2022: Why People and Digital Transformation are Crucial for Success

Adriano Martins Antonio -
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