Configuration Management in ISO 20000

The Nitty-Gritty of Configuration in Tech: Understanding CIs

Hello, tech aficionados! Today, we’re zipping through the highways of Configuration Management, following the ISO 20000 roadmap. Buckle up!

Defining Configuration Items (CIs)

First up, what exactly is a Configuration Item (CI)? Imagine it as the building blocks or cogs in a well-oiled machine called ‘Service Delivery’. A CI is an element that requires management and control to offer one or several services. Think of them as the unsung heroes of your IT infrastructure.

Prioritizing What Constitutes a CI

Not all heroes wear capes, and not every IT element is a CI. The recent requirements emphasize defining what precisely constitutes a CI. It’s not about hoarding but about recognizing what’s essential and distinguishing it from the background noise.

Recording CI Information: The Bedrock of Other Processes

There’s a saying – “Knowledge is power.” The information on CIs is like a goldmine for your other processes. This data should be captured at a detail level, tailored to the service’s type and criticality. Think of it as a library. The more comprehensive and detailed your library, the richer your research.

Controlled CIs: Setting Boundaries

Just as a traffic system needs signals and rules, CIs need control. You wouldn’t want an unforeseen change causing a service disruption. Control mechanisms ensure that every alteration is deliberate, warranted, and, most importantly, safe.

Scheduled Accuracy Checks: The Routine Health Check-Up

Your configuration data is as good as its accuracy. Periodic checks should be in place to ensure that your data reflects the current state of affairs. Think of it as a regular health check-up but for your IT assets.

Making CI Information Available: Sharing is Caring

While CI information is invaluable, it’s not just for the configuration team’s eyes. This data should be readily available for other service management activities when needed. After all, sharing insights leads to better overall service health.

Closing Bytes

Configuration management might seem intricate, but when broken down, it’s all about understanding your assets, controlling them, and using that knowledge for broader IT health. With the guidelines set by ISO 20000:2018, you’re not just managing; you’re optimizing.