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The advantages and purpose of ISO/IEC 20000

ISO/IEC 20000 provides a framework for managing IT service management processes in order to meet customer service expectations. 

In this post, we will take a closer look at the advantages and purpose of ISO/IEC 20000. So stay tuned and follow the relevant factors below that will help you in your day-to-day life.

Regarding the advantages

The implementation of ISO/IEC 20000 helps to save money and increase the effectiveness and efficiency of business processes. Since most companies that have obtained ISO/IEC 20000 certification have also obtained more efficient processes, increased customer satisfaction, and delivered higher quality services.

ISO/IEC 20000 defines requirements for IT service providers who can benefit from globally used best practices, standardization, and essential recommendations. It is seen as a prerequisite for establishing a business relationship with a new provider.

For customers, certification of suppliers with ISO standards means that service development and delivery are carried out in accordance with globally accepted reference documents.

The standard establishes a standard terminology base for IT Service Management. This results in gains in communication with customers and a full understanding of concepts.

Gain access to global markets through widespread recognition of ISO 20000 and reach more and more new customers. For the company, it is a competitive advantage that will demonstrate its commitment to quality.

In addition, it helps to understand all regulatory compliance.

Purpose of ISO/IEC 20000

To understand the purpose of the respective parts of ISO/IEC, we must first understand the profile of the companies that use the standard.

It is especially important for companies where the quality of IT service is essential. For example, for a financial institution, such as a bank, and especially for technology service providers.

Thus, companies that are not currently seeking certification can still use the standard as a guide to best practices.

The ultimate purpose of ISO/IEC 20000 is to ensure the quality of processes, but not of products, services, or the organization itself.

When a company obtains an ISO standard, for example, production processes are in accordance with what was documented.

However, in no way does the standard guarantee the quality of the product or service. Since quality perspectives and criteria differ from customer to customer. That’s why the standard is not suitable for product evaluation.



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