If you’ve ever visited a Disney theme park, you know that the experience is nothing short of magical. From the rides to the food, everything is perfectly orchestrated to make sure you have the time of your life. But have you ever wondered how they manage to make it all happen? Well, behind the scenes, there’s a lot of technology at work, and Disney has been on a journey to improve their IT processes using ITIL.
ITIL, which stands for Information Technology Infrastructure Library, is a framework used by businesses to manage their IT services.
Disney realized that they needed a better system for managing their technology, so they decided to adopt ITIL to improve their processes.
The ITIL Journey
The first step in their ITIL journey was to assess their current processes and identify areas for improvement. They realized that they needed to standardize their procedures across all their theme parks and resorts to ensure consistency and efficiency. They also needed a better way to communicate and collaborate with their IT teams.
To address these issues, Disney implemented several ITIL best practices.
They created a centralized service desk to manage all IT requests, incidents, and problems. They also established a change management process to ensure that all changes to their IT environment were thoroughly tested and approved before implementation.
Another key aspect of Disney’s ITIL journey was the adoption of a configuration management database (CMDB).
This database allows them to keep track of all their IT assets and their relationships with each other. This information is critical for making informed decisions and managing the IT environment effectively.
Disney’s Results with ITIL
The results of Disney’s ITIL journey have been impressive. They’ve improved their IT processes, reduced downtime, and increased their ability to respond to IT incidents quickly.
They’ve also been able to manage their IT resources more effectively, which has resulted in cost savings.
So, the next time you visit a Disney theme park, take a moment to appreciate the technology behind the magic.
And know that behind the scenes, Disney’s ITIL journey has been crucial to making sure that the magic never stops.
English 
