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The Evolution of IT Service Management: Riding the Waves of Change 
T-ITSMF

The Evolution of IT Service Management: Riding the Waves of Change 

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ITIL 4 Unveiled: How It Stands Out From Other IT Service Management Approaches
ITIL4

ITIL 4 Unveiled: How It Stands Out From Other IT Service Management Approaches

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ISO 20000: What is a “service”?
ISO 20000

ISO 20000: What is a “service”?

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3 frequently repeated myths about ISO/IEC 20000
ISO 20000

3 frequently repeated myths about ISO/IEC 20000

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10 essential facts about ITIL
ITIL4

10 essential facts about ITIL

Adriano Martins Antonio -
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The real value of IT Service Management
ITIL4

The real value of IT Service Management

Adriano Martins Antonio -
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Discover in 9 steps how to “implement” ISO/IEC 20000 in your organization!
ISO 20000

Discover in 9 steps how to “implement” ISO/IEC 20000 in your organization!

Adriano Martins Antonio -
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Quality Management and Business Processes Frameworks
T-ITSMF

Quality Management and Business Processes Frameworks

Adriano Martins Antonio -
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The advantages and purpose of ISO/IEC 20000
Articles

The advantages and purpose of ISO/IEC 20000

Adriano Martins Antonio -
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